Sizing & Fit
What size should I order?
We've put together a size guide with measurements across XS–L to help you find your best fit. Keep in mind this is a general guideline — exact measurements can vary slightly from style to style, so it's worth checking the specific sizing and fit notes listed on each product page before you order.
Do your pieces run true to size?
Our cuts tend to run either true to size or a little on the smaller side compared to standard sizing. If you're stuck between two sizes, we'd always recommend sizing up rather than down — a slightly looser fit is a much easier fix through alterations than one that's too snug.
What if it doesn't fit when it arrives?
You have 14 days from delivery to return or exchange your item, as long as it's unworn, unwashed, and still has all original tags attached. Just email us at fromlovae@gmail.com with your order number and we'll walk you through the next steps.
Shipping
How long does shipping take?
We currently ship within Australia only, with orders typically arriving within 1–3 business days of dispatch. Delivery times may vary slightly depending on your location and courier delays during peak periods, but we'll always provide tracking so you know exactly where your order is.
How much does shipping cost?
- Standard Shipping $11 {Free Standard Shipping on orders over $250}
- Express Shipping $15 {Free Express Shipping on orders over $300}
Can I track my order?
Yes — once your order has been dispatched, you'll receive a confirmation email with a tracking number and link, so you can follow its journey right to your door.
Do you ship internationally?
At this stage we only ship within Australia. We know international shipping is something a lot of our customers have asked about, and it's on our radar as we continue to grow — so keep an eye on our socials and newsletter for updates.
Returns & Exchanges
What's your return policy?
We offer returns and exchanges within 14 days of delivery. To be eligible, items must be unworn, unwashed, odour-free, and returned with all original tags still attached.
How do I start a return or exchange?
Simply email us at fromlovae@gmail.com with your order number and the item(s) you'd like to return or exchange, and our team will guide you through the process from there.
Do I have to pay for return shipping?
Yes — a flat $11 return shipping fee applies. This will be deducted from your total when we process your refund or exchange.
Are sale items eligible for return?
Full-priced items can be returned or exchanged within our standard window. Sale and final-clearance items are not eligible for return unless faulty.
Orders & Cancellations
Can I change or cancel my order?
Once an order is placed, we begin processing it quickly, so we're unable to guarantee changes or cancellations. If you need to make any adjustments — like your size or shipping address — please email us as soon as possible and we'll do our best to accomodate your request before the package ships.
I entered the wrong shipping address — what do I do?
Email us straight away at fromlovae@gmail.com with your correct address and order number. If your order hasn't been dispatched yet, we'll do our best to try update it before it ships.
Do you restock sold-out styles?
Sometimes, depending on demand and fabric availability. The best way to stay in the loop is to follow us on [@fromlovae] or sign up to our email list, so you're the first to know when a style is back or when we've got something new dropping.