Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
A flat-rate return fee of $11 AUD applies to all returns and exchanges. This will be deducted from your refund amount.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Improper washing is not covered under returns; please refer to our Garment Care page for more information.
To start a return, you can contact us at info@fromlovae.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus the shipping cost). Please remember it can take up to 15 working days for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions at info@fromlovae.com
Exchanges
We accept exchanges for a different size within 14 days of delivery. To initiate an exchange, please contact us at info@fromlovae.com with your order number and the size you require. A flat shipping fee of $11 AUD applies to cover the cost of returning the original item to us; once your return is received and approved, we will ship your replacement size to you at no additional cost.
To be eligible for an exchange, items must be unworn, unwashed, unaltered, and returned in their original condition with all tags attached and original packaging intact. We cannot always guarantee availability of your requested size; in the event your preferred size is unavailable, we will offer store credit in its place.
Orders that included a gift or items purchased on sale are not eligible for exchange.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. Orders that include a free gift can be exchanged, but are not eligible for a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Our embellished garments are handcrafted with care and feature intricate detailing including beading, sequins, and decorative threadwork. Due to the handmade nature of these pieces, minor variations are an inherent characteristic of the product and are not considered faults. These may include:
- Loose or exposed threads at embellishment points
- Minor variation in bead or sequin placement
- Occasional missing beads or embellishments as a result of the handcrafting process
- Slight differences in embellishment density or pattern compared to product imagery
These characteristics are a natural part of handcrafted garments and do not affect the integrity or wearability of the item. As such, they do not qualify as manufacturing defects and are not eligible for return or exchange on these grounds alone.
If you have concerns about significant damage or a fault beyond normal handcraft variation, please contact us within 7 days of receiving your order.